Refund Policy

Last updated: September 2, 2026

1. Digital product policy

The School Management Portal is a digital source-code product. Because digital files can be copied and accessed immediately, refunds are generally not available after the download/access link or source-code delivery has been successfully provided.

2. Before purchasing

Please review the live demo, features, technology stack, FAQ and product description before payment. If you have a pre-sale question, contact support before purchasing.

3. Payment received but delivery failed

If your payment has been successfully debited and received by the seller/payment provider but you did not receive the promised delivery instructions because of a technical or delivery issue, contact support with your order/payment details. After verification, we may either provide the download/access link or process a refund where appropriate.

4. Duplicate payment

If you believe you were charged twice for the same order, contact support promptly. Duplicate transactions will be reviewed against payment records and handled appropriately.

5. Unsupported expectations

A refund is not normally available because the buyer later decides not to use the software, does not have suitable hosting, needs a feature that was not listed, or expected a managed SaaS service instead of source code.

6. Support

For delivery or payment issues, contact the support address shown on the checkout/product page and include your order ID, payment reference and the email used for purchase.

7. Policy changes

This policy may be updated when the product, payment process or applicable legal requirements change. The version applicable to your purchase is the version displayed at the time of purchase, subject to applicable law.

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