Effective Date: 26 August 2026
Website: https://websolutions.net.in/

This Refund, Cancellation & Delivery Policy explains the terms applicable to purchases of digital products, website development services, subscriptions and other services offered by Web Solutions.

We aim to maintain a fair and transparent policy while protecting customers and preventing misuse of digital products and services.

1. Digital Products

Our digital products may include:

  • HTML templates
  • Website templates
  • Digital downloads
  • Scripts
  • Design resources
  • Documentation
  • Other downloadable digital resources

Because digital products may be accessed, downloaded or copied immediately after delivery, refund eligibility may be limited after successful delivery or download, except where required by applicable law or where the product is materially defective, incorrectly supplied or otherwise qualifies for a refund under this policy.

2. When a Digital Product Refund May Be Considered

A refund request may be considered in situations such as:

  • Payment was successfully completed but the purchased digital product was not delivered.
  • The wrong product was delivered due to an error on our part.
  • The delivered file is materially corrupted or unusable and reasonable technical assistance cannot resolve the issue.
  • The same customer was charged more than once for the same order due to a duplicate transaction.
  • A refund is otherwise required under applicable law.

We may request the order number, transaction reference, screenshots or other information reasonably necessary to verify the request.

3. Situations Where Refund May Not Be Available

A refund may generally not be available where:

  • The customer has successfully downloaded or accessed the digital product and there is no qualifying defect.
  • The customer purchased the product by mistake but the product has already been accessed/downloaded.
  • The customer did not check the product description or technical requirements before purchase.
  • The customer no longer wants the product after successful delivery.
  • The customer expected features that were not included in the product description.
  • The customer has violated the product license or shared/distributed the product without authorization.
  • The customer purchased the same product previously and is requesting a refund solely because of duplicate purchase without a qualifying transaction issue.

Nothing in this policy limits any rights that cannot lawfully be excluded.

4. Website Development Services

Website development services are customized services.

Once development work has started, cancellation and refund eligibility may depend on:

  • Work already completed
  • Resources already allocated
  • Third-party costs incurred
  • Project scope
  • Customer approvals
  • Amount already delivered

If a customer cancels a project before substantial work has started, we may consider a refund of the eligible unused amount after deducting any applicable non-recoverable costs.

Where substantial work has already been completed, the refund, if any, will be determined based on the amount of work completed and the project agreement.

5. Project Cancellation by Customer

Customers wishing to cancel a website development project should contact us as soon as possible.

Cancellation requests must include:

  • Customer name
  • Order/project number
  • Registered email address
  • Reason for cancellation

Cancellation does not automatically guarantee a full refund.

6. Cancellation by Web Solutions

We may cancel or decline a service where:

  • The requested work is unlawful or prohibited.
  • The customer provides fraudulent information.
  • Required information or cooperation is not provided.
  • The project materially differs from the agreed scope.
  • A third-party service required for the project becomes unavailable.
  • Continued service would create a security, legal or technical risk.

Where we cancel a service for reasons attributable to us and payment has been received for undelivered work, we will consider an appropriate refund for the undelivered portion, subject to applicable law.

7. Subscription Services

Where we offer subscription-based products or services:

  • Subscription benefits will be described on the relevant pricing/product page.
  • The applicable billing cycle will be shown before purchase.
  • Customers may cancel future renewal according to the cancellation method provided with the subscription.
  • Cancellation generally stops future renewal and does not automatically create a refund for the already-used billing period.
  • Refunds for subscription payments may be considered where the service was not activated after successful payment, where we charged incorrectly, or where a refund is otherwise required by applicable law.

If a subscription has not yet been activated due to a technical issue caused by us, the customer should contact us promptly.

8. Duplicate Payments

If you believe you have been charged more than once for the same transaction, contact us with the transaction details.

After verification, the duplicate payment may be refunded through the appropriate payment/refund channel.

9. Failed or Pending Payments

Sometimes a payment may appear as debited from a customer’s bank account while the order remains unsuccessful or pending.

Customers should not make repeated payments immediately.

Please contact us with the transaction reference/order details so that we can verify the payment status.

10. Refund Method

Where a refund is approved, it will generally be initiated through the original payment method or payment channel used for the transaction, subject to the payment gateway’s capabilities and applicable rules.

Razorpay documentation states that normal refunds generally take approximately 5–7 working days to reach the customer after processing, although the actual time may depend on the bank/payment provider.

We will not ask customers to provide their UPI PIN, CVV, banking password or complete card credentials to process a refund.

11. Refund Processing

Once a refund is approved, we will initiate it within a reasonable processing period.

The time taken for the amount to appear in the customer’s account may depend on the bank, card network, UPI provider or payment gateway.

12. Digital Product Delivery

Digital products may be delivered electronically through:

  • Email
  • Customer account
  • Download page
  • Website dashboard
  • Payment/order confirmation
  • Other digital delivery method specified on the product page

Unless otherwise stated, digital products do not require physical shipping.

13. Website Development Delivery

For custom development projects, delivery timelines will be communicated according to the project scope.

Delivery may depend on receiving required content, credentials, approvals and feedback from the customer.

Delays caused by missing customer information, third-party services or changes requested by the customer may affect the estimated delivery date.

14. Non-Delivery

If a customer has successfully paid but has not received the purchased digital product or service access, the customer should contact us.

We will verify the transaction and, where appropriate, provide access/delivery or process an eligible refund.

15. Refund Request Procedure

To request a refund, cancellation or resolve a payment issue, contact us with:

  • Full name
  • Order/project ID
  • Email used for purchase
  • Transaction/reference ID
  • Date of payment
  • Product/service purchased
  • Reason for the request
  • Supporting information, where applicable

Refund/Support Email: lathwal.vishal@gmail.com

16. Chargebacks and Payment Disputes

Customers are requested to contact us first so that we can investigate payment, delivery or refund issues.

We will cooperate with the applicable payment gateway and financial institutions in resolving legitimate transaction disputes.

Fraudulent or unauthorized transactions may be investigated and reported where required.

17. Policy Changes

We may update this policy from time to time.

The latest version will always be published on this page with the updated effective date.

18. Contact Information

Business Name: Web Solutions
Website: https://websolutions.net.in/
Email: support@websolutions.net.in
Phone: 9728004455
Address: Web Solutions,
Near R.D. Office,Ladwa City Center,
Ladwa, KKR,Haryana, Pin COde : 136132

Last Updated: 26 August 2026